The registered operator, official contact details and final operational policies are awaiting confirmation. This page needs owner approval and legal review before it is used for the public app launch.
About Saga and these terms
Saga Mobility provides all-electric airport taxi journeys, currently focused on Visakhapatnam Airport. These proposed terms cover the Saga rider app and the public website at sagamobility.com.
“Saga”, “we” and “us” refer to the Saga Mobility service brand. The registered operator’s legal name, address and official complaint contact are awaiting confirmation. This review draft is not the final customer contract; an approved version and effective date must be published before the public app launch.
The website introduces our company and upcoming app. It does not itself accept ride bookings or payments. Read our Privacy Policy for information about personal data.
Your account and sign-in
You must have legal capacity to enter into a booking agreement, provide accurate information and keep your account secure. Use only accounts and sign-in methods you are authorised to use.
The app supports provider-backed sign-in, including Google, Apple on supported devices, and phone verification where enabled. Keep login codes private. Do not impersonate another person, share accounts for unlawful purposes or access someone else’s bookings.
If you book for another passenger, you are responsible for giving them the relevant trip details and obtaining permission before providing their personal information.
Booking an airport journey
You can request a ride now or schedule a pickup through the rider app. Check your pickup location, destination, date, time and vehicle selection before submitting a request. A request is not a confirmed vehicle assignment or a guaranteed pickup time; follow the booking status shown in the app.
Saga’s EV Economy and EV Premium offerings are all-electric. The vehicle and features available for a particular journey depend on the confirmed booking. Category names do not guarantee a particular model, seating arrangement or luggage capacity.
Service availability depends on our operating area, available vehicles and airport access conditions. Our current focus does not imply coverage in every city or at every airport.
Airport pickup and passenger responsibilities
Follow the pickup instructions for your confirmed trip and the airport’s access and parking rules. Enter flight or travel information accurately if requested. Allow sufficient time for airport entry, security and check-in; a taxi request is not a guarantee that you will catch a flight.
Be ready at the agreed pickup point, carry lawful luggage within the vehicle’s capacity and comply with seat-belt and road-safety requirements. Children must travel with appropriate supervision and restraints where required by law. Do not bring prohibited items or behave in a threatening, abusive or unsafe manner.
Any waiting, parking, toll or other extra charge must be explained before it is charged. This draft does not establish a fixed airport surcharge or waiting-fee schedule.
Fare estimates and cash payment
The rider app presents an estimated fare before a ride request. Review the fare and any disclosed conditions before booking. An estimate is not an unconditional fixed-price guarantee; any lawful adjustment or additional charge must be clearly explained.
The current booking implementation supports cash payment. Pay the amount due for the completed journey and retain the ride reference for billing questions. This website does not collect card details or process payments.
Online card payments, UPI checkout and a wallet are not described as currently available under this draft. Any future payment method will need its own clear payment, provider and refund information before use.
Cancellations, changes and billing concerns
Use the rider app’s cancellation option when available before the trip starts, and check that the booking status has updated. Changing a journey may require a new quote or a new request. A ride may also be cancelled when a vehicle cannot be assigned or the journey cannot be provided safely or lawfully.
A final cancellation, no-show and refund policy has not yet been confirmed. This draft does not introduce a cancellation fee, refund deadline or guaranteed reimbursement. Any applicable fee must be disclosed before you agree to the booking, and statutory consumer rights continue to apply.
For a fare error or disputed payment, keep your ride reference and relevant details. The official billing and complaints contact must be added to these terms before launch.
Trip-start OTP and safety
The app uses a six-digit trip-start OTP. Share it only with your assigned driver when the vehicle has arrived and you are ready to start the journey. A trip-start OTP is different from a login code; do not share your sign-in codes with drivers or other people.
Available trip-status and location updates help you follow a journey, but may be affected by mobile coverage, device permissions or connectivity. The app is not an emergency service. In an emergency, contact the appropriate public emergency service.
Acceptable use
Do not use Saga to commit fraud, harass people, place knowingly false ride requests, interfere with the app or access systems without authorisation. Do not attempt to bypass authentication, extract other users’ information or tamper with fare or trip records.
We may restrict access where reasonably necessary to address unlawful activity, account compromise or safety risks. Any restriction must respect applicable law and does not remove valid payment disputes or statutory rights.
Electric journeys and future rewards
Saga’s airport taxi offering is completely EV. CO₂-saving insights and rewards are planned and coming soon; no live reward balance, cash value, earning rate, redemption entitlement or launch date is created by these terms.
Any future emissions estimate will need a published comparison method and assumptions. A future rewards programme will require separate eligibility, earning and redemption rules before launch. Choosing an electric journey is not a claim that the journey has no lifecycle environmental impact.
Service availability and legal protections
Traffic, airport restrictions, severe weather, network failures and other events may affect a journey or the app. We will not treat an estimate, schedule request or map preview as an absolute promise of availability or arrival time.
Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including applicable consumer protections and responsibility for unlawful or negligent conduct where the law requires it.
Website and app content
Saga’s brand, app content and website materials may be used only as permitted by the relevant rights holder and applicable law. You may access them for personal use of the service; you may not misrepresent ownership, impersonate Saga or copy protected materials for unauthorised commercial use.
External links may lead to services operated by other organisations. Their own terms and privacy notices apply to their services.
Closing your account
In the Saga rider app, open Profile → Delete account and follow the confirmation and re-authentication steps. Active rides must be completed or cancelled before the deletion process can proceed. If a sign-in account is shared across Saga applications, its deletion also removes that shared sign-in.
Deleting an account is not the same as uninstalling the app. Some completed or cancelled trip records can remain after account deletion. The account-deletion section of our Privacy Policy explains what is removed and what remains.
Applicable law and updates
These proposed terms are intended for Saga’s Indian airport taxi service and are subject to applicable Indian law. Nothing removes a consumer’s right to approach a competent court, consumer commission or other statutory authority.
The approved version will identify its effective date. Material changes to service terms should be made available before they apply; posting this draft is not a substitute for any consent or notice required by law.
Operator and complaints contact
- Service brand
- Saga Mobility · Saga rider app
- Registered legal operator and address
- Awaiting owner confirmation before launch
- Official complaints and privacy email
- Awaiting owner confirmation before launch
- Grievance contact
- To be designated and published where required by applicable law
Check the Contact page for confirmed company channels when published. No live chat, telephone support or in-app ticket service is promised by this draft.
Related policy: Privacy Policy